Medical Microinstruments, Inc.

Users in APAC, Middle East and Africa working with ADO organizations in Australia might experience higher latency and intermittent failures due to an Azure infrastructure issue that is currently being worked on. We are sorry for the inconvenience it might cause.

We have implemented a mitigation to redirect UAE traffic to an alternate data center (Mumbai) to address the ongoing service impact. Traffic is being steered to the Mumbai region, and we are actively monitoring system stability and performance. This mitigation primarily applies to automatically steered (roaming) UAE traffic. Customers in the affected region are advised to ensure their configurations align with previously shared guidance for alternate region routing, including any required updates to Network Tunnel Groups or Connector Groups. Customers already configured to alternate regions will continue using their configured region. Our engineering teams continue to investigate the underlying cause and are working closely with partners to ensure full service restoration. If you require any assistance, please contact us. We will provide guidance on the necessary actions.

We are currently investigating reports of WisePay/WiseSync connectivity issue with Xero. We will follow up with more information soon.

We are currently investigating reports of WisePay/WiseSync connectivity issue with Xero. We will follow up with more information soon.

We identified the potential cause of the issue and are working on implementing a fix to resolve the impact to customers. We will provide an update every 2 days or sooner if we have more information.

Current status: Since our last update, capacity availability and provisioning performance for virtual warehouses have materially improved. Additional capacity has become available in the region, and Snowflake has increased the resources reserved for customer workloads. We are continuing to monitor warehouse capacity and provisioning performance through periods of peak demand. Snowpark Container Services remains subject to capacity constraints. We continue to preserve available resources, coordinate with our third-party cloud provider, and work on additional capacity options. We are not yet declaring the broader incident resolved because SPCS workloads that require new capacity may still be affected. We will provide another update within 7 days, or sooner if there is a material change. Customer experience: Customers using virtual warehouses should see improved availability when starting or resuming warehouses. Residual delays or intermittent failures may still occur while we validate the improvement under sustained demand. Customers with continued warehouse reliability issues should contact Snowflake Support for case-by-case assistance. Customers using Snowpark Container Services may still encounter delays, timeouts, or failures when starting or resuming Notebooks, provisioning or resuming compute pools, or setting up OpenFlow runtimes. The remaining risk is concentrated in workloads that require new capacity; existing workloads continue to run normally. ETA: We continue to expect additional compute resources to become available in the specified region by late October. Warehouse capacity is currently in an improved state, and we will continue monitoring before declaring the warehouse impact resolved. For Snowpark Container Services, the timing of meaningful customer impact improvement remains dependent on the availability of those resources and service readiness to use them. We will provide an updated ETA if the timeline changes. Workaround: For virtual warehouses, we are no longer recommending a broad migration to Gen1 as a workaround for this incident. Customers who previously moved affected warehouses to Gen1 may work with Snowflake Support or their account team to evaluate returning to Gen2 based on current capacity, workload requirements, and observed reliability. Gen1 remains a possible short-term mitigation for customers who continue to experience verified Gen2 reliability issues, but performance and cost characteristics may differ. Customers running warehouse-based Notebooks may continue to defer migration to Snowpark Container Services where feasible. There is currently no general workaround for Snowpark Container Services compute pool impact; customers experiencing specific failures should contact Snowflake Support. Incident start time: 08:41 UTC August 09, 2026 Preliminary root cause: A third-party cloud platform is experiencing constrained compute capacity in the specified region, limiting the availability of compute resources for Snowpark Container Services and causing delays or failures when provisioning or resuming virtual warehouses.

We identified the potential cause of the issue and are working on implementing a fix to resolve the impact to customers. We will provide an update every 2 days or sooner if we have more information.

We are aware of and actively investigating issues with TPM GUI slowness and 502/503 errors certain users. We will provide periodic updates as our engineers continue working on this issue.

New updates are being pushed for Enterprise Agents. Enterprise Agents showing online are out of scope. Commercial customers with offline Enterprise Agents should reach out to ThousandEyes Support to manually update configurations. ThousandEyes for Government (FedRAMP) customers with offline Enterprise Agents should reach out to ThousandEyes FedRAMP Support to manually update configurations.