We have implemented a mitigation to redirect UAE traffic to an alternate data center (Mumbai) to address the ongoing service impact. Traffic is being steered to the Mumbai region, and we are actively monitoring system stability and performance. This mitigation primarily applies to automatically steered (roaming) UAE traffic. Customers in the affected region are advised to ensure their configurations align with previously shared guidance for alternate region routing, including any required updates to Network Tunnel Groups or Connector Groups. Customers already configured to alternate regions will continue using their configured region. Our engineering teams continue to investigate the underlying cause and are working closely with partners to ensure full service restoration. If you require any assistance, please contact us. We will provide guidance on the necessary actions.
We are currently monitoring elevated capacity utilization at the Europe (France) data center. To maintain service quality, this location has been temporarily removed from rotation for new connections. Customers with existing connections will remain connected and can continue using the service without interruption. New connection attempts will be automatically redirected to the nearest available data center configured for your organization. Customers connecting using a location-specific address may receive a certificate warning. We recommend using the automatic selection address to ensure seamless connectivity. Our engineering team will continue to monitor capacity throughout the day and will provide further updates as more information becomes available. We sincerely appreciate your patience and understanding. We're Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
FedEx will perform a scheduled infrastructure upgrade on <b>Wednesday, August 19, 2026, from 7:00 am to 8:00 am CST.</b>
Title: Users may be unable to sign in to OneNote using iOS devices User impact: Users may be unable to sign in to OneNote using iOS devices. More info: Impact is specific to users with OneNote build 16.112.717.0 or higher. Whilst we work on remediation, impacted users may be able to utilize OneNote on the web or remove Authenticator so that authentication falls back to the in-app webview. Users may also be able to sign in to any other Microsoft 365 apps first (e.g. PowerPoint), then attempt to sign in again in OneNote. Current status: Our fix deployment is taking longer than anticipated but is ongoing. We're continuing to monitor as it progresses to establish a completion timeline. Scope of impact: Any user attempting to sign in to OneNote build 16.112.717.0 or higher using iOS devices is impacted. Start time: Monday, July 20, 2026, at 4:36 AM UTC Root cause: A code change included in OneNote builds 16.112.717.0 and above, designed to change how authentication requests are routed, introduced an issue with OneNote iOS Authenticator broker sign-in and is causing impact. Next update by: Friday, August 21, 2026, at 4:00 AM UTC
Title: Some users may be unable to search for content in SharePoint Online, OneDrive, Outlook on the web, or Outlook desktop User impact: Users may be unable to search for content in SharePoint Online, OneDrive, Outlook on the web, or Outlook desktop. Current status: Our investigation identified that a recent deployment introduced a resource utilization inefficiency issue, leading to impact. We've developed and are deploying a fix to reduce the resource pressure and restore service. We're monitoring as this progresses to identify a completion timeline. Scope of impact: Impact is specific to some users served through the affected infrastructure who are attempting to search for content in SharePoint Online, OneDrive, Outlook on the web, or Outlook desktop. This section may be updated as our investigation continues. Start time: Friday, August 14, 2026, at 5:00 AM UTC Root cause: A recent deployment introduced a resource utilization inefficiency issue, leading to impact. Next update by: Friday, August 21, 2026, at 4:00 AM UTC
We are continuing to work on a fix for this issue.
Frankfurt, Germany (Webex Calling) is currently experiencing a networking outage impacting service connectivity. The Cisco Webex Infrastructure team is actively investigating the issue and performing troubleshooting efforts to identify the root cause and restore normal operations as quickly as possible. Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter Affected Cloud Agents: Frankfurt, Germany (Webex Calling) Start time: Jun 23, 2026, 10:36 PM UTC
Monitors
[Cisco Secure Access] - Connectivity Issue – Dubai
Cisco Secure Access
[Cisco Secure Connect] – New Connections Redirected in Europe (France)
Cisco Umbrella
Upcoming Scheduled Infrastructure Upgrade - Advanced Integrated Visibility Webhook
Fedex
Users may be unable to sign in to OneNote using iOS devices
Microsoft 365 apps
Some users may be unable to search for content in SharePoint Online, OneDrive, Outlook on the web, or Outlook desktop
Microsoft 365 suite
Tenable One, Tenable Vulnerability Management, Cloud Security: Login and Platform Issues on UAE
Tenable
GitHub Enterprise Cloud EU
Microsoft 365 Copilot Chat
Microsoft 365 for the web
Microsoft Basic Mobility and Security
Microsoft Copilot (Microsoft 365)
Microsoft Power Automate in Microsoft 365
Power Apps in Microsoft 365
Proofpoint Security Awareness Training