The monitor is down in the following regions: us-east and us-west
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We have implemented a mitigation to redirect UAE traffic to an alternate data center (Mumbai) to address the ongoing service impact. Traffic is being steered to the Mumbai region, and we are actively monitoring system stability and performance. This mitigation primarily applies to automatically steered (roaming) UAE traffic. Customers in the affected region are advised to ensure their configurations align with previously shared guidance for alternate region routing, including any required updates to Network Tunnel Groups or Connector Groups. Customers already configured to alternate regions will continue using their configured region. Our engineering teams continue to investigate the underlying cause and are working closely with partners to ensure full service restoration. If you require any assistance, please contact us. We will provide guidance on the necessary actions.
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Our team continues to actively work with X to address all known issues. We will continue to provide updates as soon as new information becomes available. The next update will be on Monday, June 15, 2026
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The monitor is down in the following regions: us-east and us-west
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On April 14th at 10:45 UTC, Proofpoint began experiencing a Production Interruption impacting reporting; Threat/message data continues to be processed in real-time. Start Time April 14th at 10:45 UTC Next Update We will closely monitor progress and provide regular updates as more information becomes available. Product TAP / Threat Insight Dashboard Symptoms TAP Dashboard Reports and Threat rendering are delayed, or causing an error "while loading data for this component. Application 0x000194" Impact Status Currently Impacted TAP SIEM API Symptoms Delayed population of TAP SIEM API events Impact Status Currently Impacted Recommended Workaround Note: Threat and message data continue to be processed in real-time TAP Dashboard: No workaround, only periodical refresh. API: No recommended workarounds at this time. Updates [06-JUN-2026 18:30 UTC] Proofpoint incident impacting the Threat Insight Dashboard remains open however, the overall impact has reduced, with current conditions reflecting minor intermittent lag with production traffic. Almost zero lag has been observed for the majority of customers with only a few instances of lag affecting a limited subset. This continues affecting the Targeted Attack Protection (TAP) / Threat Insight Dashboard and Security Information and Event Management (SIEM) API. [29-MAY-2026 17:00 UTC] Proofpoint Engineering continues to monitor system performance with minimal delays at this time. Additional steps are being reviewed for long-term performance improvements. [27-MAY-2026 13:00 UTC] Proofpoint Engineering has taken steps to implement vendor recommendations to improve the overall performance within the solution. This was implemented and now monitoring for improvements or to provide additional feedback. [21-MAY-2026 20:40 UTC] Our engineering teams are actively collaborating with our service provider to investigate and resolve this matter. The issue has been escalated to ensure that the appropriate resources and expertise are involved. Currently, we do not have an estimated timeframe for full-service restoration.
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We are continuing to work on a fix for this issue.
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ISP is reporting active fire incident within the facility, reportedly originating in the battery room. As a safety precaution, utility power to the building has been fully shut down by site operations. Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter Start time: 2026-06-03 10:00:00 UTC Affected Cloud Agents: Mumbai, India (JIO) Mumbai, India - IPv6 (JIO) Mumbai, India (Vodafone) Mumbai, India - IPv6 (Vodafone) Mumbai, India (Reliance) Mumbai, India - IPv6 (Reliance) Mumbai, India (Bharti Airtel) Mumbai, India - IPv6 (Bharti Airtel)
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